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In the restoration industry, being on-call in some capacity is part of the job. In recent years, many seem to view the commitment to being on-call as a drawback rather than part of responsibility and reward that a career in restoration offers.
A positive outlook is where it all begins. The following perspectives, from experienced restorers who serve in an on-call leadership capacity, are valuable. The perspective of the on-call leadership not only allows us to focus on the positive but also influences the rest of the on-call team, company, culture, and the industry at large. Attitudes are contagious; passing along good on-call leadership vibes and positive on-call attitudes will help Make On-Call Great Again.
Pete has been in the industry for over 11 years and he recalls his interview at J.C. Restoration over 10 years ago:
When I interviewed at JC Restoration over 10 years ago, I sat with the Owner and President Warner Cruz. I remember him asking me specifically what I enjoyed most about the restoration industry. The answer I gave him still holds true to this day – emergency responding – the opportunity to gear up, rally the troops, and lead the charge in helping families and/or businesses in their time of need. I knew that we would be one of the first teams out to assist when others needed us the most. We were the first step; we were the knights in shining armor – it’s that exciting opportunity that fuels my passion to help others in the restoration industry daily. I truly believe that the initial emergency response team plays a big part in the end result – how we make our customers feel from the onset will positively set the tone for the duration of any given project.
Jon, an on-call leader for more than 10 years, points out:
I enjoy being able to do what I love as a restorer, without some of the regular pressures and distractions that the normal business day entails. I have complete focus on the customer and the team, and enjoy mobilizing into action to help others in a time of need.
Barry, with nearly 15 years in the industry, reflects on a very specific type of after-hour call:
I feel greatly rewarded when I respond to a biohazard/trauma scene. My compassion and empathy are heightened and I am filled with a deep sense of purpose in serving those who have called upon me during what may be one of the most difficult times of their lives. When the remediation is complete, there is deep appreciation from those being served; it is particularly fulfilling and rewarding for me.
A career in restoration demands a commitment to the customers call in need of action, 24/7. Let’s make it great again and keep it great:
Enjoy the reward of serving as a restorer, 24/7. Share the pride and joy of your work #MOGA.