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1145 Commons Boulevard, Reading, PA 19605 

Restoring Success: Efficiency in our Movements

Imagine a fire truck pulling up to a home. It is clean, organized, and the firefighters move with confidence as they seem to each know exactly what their job is and where everything is located to get the job done. I asked my coworker who has been a firefighter for nearly 20 years about the […]

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The Restoration Circle

Restoration Peer Group – Managing a Restoration Company for Success

Whether you’re an established company or a start-up, there is nothing more inspiring than being part of a peer group to support you and help you grow on your journey. The Restoration Circle is a built-in Advisory Board of professionals who understand what you are dealing with because they have been there before or are […]

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Restoring Success: A Truly Happy New Year

On January 2, I drove to work after a nice holiday vacation, my head swirling with clarity and focus, ideas and goal setting; ready to seize the opportunity in the power of the new year. As my thoughts began to organize themselves into departments, people, whys, hows, and priorities, it quickly unraveled. I began thinking of the whirlwind […]

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The Value of the “Call” After the Initial “Call”

The phone rings and you are called to duty. Whether it is a new water loss, fire, or mold, you have been given the opportunity to serve and the opportunity to fulfill your mission as a restorer. As important as it is to deliver high quality services in a timely manner to your new customer, […]

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Departmental Best Practices Can Lead The Way

Definition of “Best Practice”:A procedure that has been shown by research and experience to produce optimal results and that is established or proposed as a standard suitable for widespread adoption.Best practice is a broad term that is used in many contexts and in many industries. It is often used to layout an exacting procedure in the […]

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The Restoration Technical Institute Welcomes Industry Expert Chuck Boutall

READING, PA, September 12, 2018– The Restoration Technical Institute is pleased to announce that industry great, Chuck Boutall, will be joining our team as the Director of Education. “Chuck brings years of practical experience that will help us evolve and expand our curriculums in our service to the industry. He is a great resource for those […]

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33 Mile Radius’ New Call Tracking System

Contractors can now easily measure the performance of their marketing campaigns thanks to 33 Mile Radius’ freshly launched call tracking system designed for disaster mitigation, restoration, and home services contractors. Check out their recent press release to learn more: CLEVELAND, Ohio, August 13, 2018 – 33 Mile Radius announced today a new call tracking system for disaster mitigation, restoration, […]

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Restoring Success Inconsistency: The Silent Enemy of Your Restoration Company

Many of us love a good story of a weight loss battle with a happy, skinny ending. I myself have fluctuated most of my life a good 20 pounds (sometimes more). I am eating healthy (for now) and losing weight because I was not happy with the outcome of eating whatever I wanted to excess (I could not […]

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What’s Your Story

Stories rich in history, struggles, perseverance, success and achievement are just some of the characteristics of the journeys shared last month at the Violand Management’s Women in Restoration summit led by R&R‘s very own, Michelle Blevins. This year’s event was based on writing our own story as restoration professionals, as it is an important and powerful concept. In addition […]

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Marketing That Works

Roughly half of all customers read reviews before hiring a restoration contractor and 85% of consumers said they trusted reviews just as much as a recommendation. Despite their importance, many companies still don’t have a strategy for getting reviews. While some assume customers will leave a review on their own, the majority of companies are not asking […]

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Restoring Success: Accounting For Contractors

When I received my degree in accounting from Penn State in 1996, I did not realize I would be using these valuable skills to start and grow a restoration company. Managing and understanding the accounting within your organization is important to the overall health of your company. Accounting practices and information are not just for owners and managers it […]

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Restoring Success: The Curious Restorer

One of the greatest gifts to the modern restorer both new and seasoned is the almost limitless amounts of resources available to us in the context of information and advice. I believe good restorers don’t necessarily know everything; but rather, they are resourceful. Information seeking is a competency that helps us grow professionally in many […]

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Restoring Success: A New Tech Under Your Wing

Starting a new career in the restoration industry can be a bit intimidating to many. After searching high and low for a new technician, you find a new tech; now what? The next step is to get them up and running and engage them in his/her new career. The most basic things we must provide to […]

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Restoring Success: Assignment of Responsibility

“Who left that job site in that condition?”Who was responsible for the job site that day?“Who didn’t get the oil changed in the truck?”Who is responsible for that and do they know they are responsible for it?“Why can’t we get the warehouse reorganized?”There is a highly engaged group who want to help but nobody is […]

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Opportunity In Power Of The New Year

It seems cliché to start out the New Year with goals, resolutions, and plans; therefore, I was reluctant to present the New Year check list for a restoration organization. After pondering, I realized there is opportunity within the power of the New Year. For many, it is a time to set goals oriented towards improvement. […]

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The Four F’s of Restoration: Fear, Fun, Failure, and Family

Kids, dog, new house, all in the year 2000, I was 26 years old and working as an accountant, pregnant with my second child. My life was going as I had planned: graduated college, got a job, got married, got a dog, had children, and bought my first home.Very pregnant with my second child, my […]

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IICRC Water Restoration Technician (WRT) Class: The RTI Experience

From December 5 – 7, we enjoyed hosting a full class of industry professionals at our IICRC Water Restoration Technician (WRT) CEC Course. Students enjoyed learning from IICRC certified instructor, Ron Valega, of TMC Group in Medina, Ohio and our own IICRC certified Director of Education, Stephan Schumm. The second day of classes allowed students to engage in hands-on […]

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Working Together SEO

Recently, we hosted a complimentary webinar presented by Drew Johnson,Co-Founder of 33 Mile Radius, a lead generation service for water damage businesses.If you missed the live webinar, you can catch it on YouTube here to learn how tohelp your small businesses grow through local SEO fundamentals and online reviews.Posted 20th November 2017 by Angela Cremer

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