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#MOGA: Make On-Call Great Again

In the restoration industry, being on-call in some capacity is part of the job. In recent years, many seem to view the commitment to being on-call as a drawback rather than part of responsibility and reward that a career in restoration offers. A positive outlook is where it all begins. The following perspectives, from experienced restorers who serve […]

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Restoring Success: It’s All a Matter of Culture

Can such a gray area like culture be the ultimate key to success?  January 30, 2020Lisa Lavender, M.T.R., M.F.S.R., M.W.R. Culture! I searched R&R’s website for the word “culture”, and it yielded over 200 results. There are lots of golden nuggets from industry experts that lie within. My first Restoring Success in January 2014, Core and Shared Values, spoke to understanding them, putting on […]

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Burnout in the Restoration Industry: Effective Workload Management | Part 3

As we considered the findings of the burnout study and addressed hours worked, we first examined possible solutions focused on volume and capacity at the organizational level. When we consider the same dials of volume and capacity at the individual level, it is in the context of both the design of the operation and its […]

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Restoring Success: Lisa’s New Year’s Resolution

By: Lisa Lavender I know that I do it; I do it too much. I know it is counterproductive to many objectives and I know that it sets a poor example for others in leadership positions. I am resolved to stop giving tacit approval. What is tacit approval? It is giving “approval” by a lack of […]

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HELP! Claims Review Shredded My Estimate | The Intentional Restorer Vol. 2 (with video!)

December 12, 2019 Jon Isaacson In the world of responding to water and fire damaged homes and businesses, Xactimate has become the primary language of insurance claims. Learning to master the tool is core to success for any property restoration professional. Clear communication, where all parties involved understand what is being transmitted, requires effort, interpretation […]

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Burnout in the Restoration Industry: Managing Workload | Part 2

Editor’s Note:  This is the second article of a multi-part series on employee burnout in the restoration industry.  Part one introduced the nature of burnout, and summarized findings from a study on burnout in the restoration industry. Part two begins a discussion on things restoration companies can do to manage one of the most complicating factors for […]

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Restoring Success: He’s Making a List (And Checking it TWICE!)

Why does Santa check his list twice? If we consider the practice of checking the list twice, we could speculate that there is a drive towards excellence and a desire to deliver legendary service. The list needs to be accurate and thorough; the list allows him to honor his commitments efficiently, and list is what is used […]

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Burnout in the Restoration Industry | Part 1

Editor’s Note:  This is the first article of a multi-part series on employee burnout in the restoration industry.  Part one introduces the nature of burnout and summarizes findings from a study on burnout in the restoration industry. Part two begins a discussion on things restoration companies can do to manage one of the most complicating […]

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Restoring Success: Efficiency in our Movements

Imagine a fire truck pulling up to a home. It is clean, organized, and the firefighters move with confidence as they seem to each know exactly what their job is and where everything is located to get the job done. I asked my coworker who has been a firefighter for nearly 20 years about the […]

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The Restoration Circle

Restoration Peer Group – Managing a Restoration Company for Success

Whether you’re an established company or a start-up, there is nothing more inspiring than being part of a peer group to support you and help you grow on your journey. The Restoration Circle is a built-in Advisory Board of professionals who understand what you are dealing with because they have been there before or are […]

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Restoring Success: A Truly Happy New Year

On January 2, I drove to work after a nice holiday vacation, my head swirling with clarity and focus, ideas and goal setting; ready to seize the opportunity in the power of the new year. As my thoughts began to organize themselves into departments, people, whys, hows, and priorities, it quickly unraveled. I began thinking of the whirlwind […]

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The Value of the “Call” After the Initial “Call”

The phone rings and you are called to duty. Whether it is a new water loss, fire, or mold, you have been given the opportunity to serve and the opportunity to fulfill your mission as a restorer. As important as it is to deliver high quality services in a timely manner to your new customer, […]

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Departmental Best Practices Can Lead The Way

Definition of “Best Practice”:A procedure that has been shown by research and experience to produce optimal results and that is established or proposed as a standard suitable for widespread adoption.Best practice is a broad term that is used in many contexts and in many industries. It is often used to layout an exacting procedure in the […]

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The Restoration Technical Institute Welcomes Industry Expert Chuck Boutall

READING, PA, September 12, 2018– The Restoration Technical Institute is pleased to announce that industry great, Chuck Boutall, will be joining our team as the Director of Education. “Chuck brings years of practical experience that will help us evolve and expand our curriculums in our service to the industry. He is a great resource for those […]

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33 Mile Radius’ New Call Tracking System

Contractors can now easily measure the performance of their marketing campaigns thanks to 33 Mile Radius’ freshly launched call tracking system designed for disaster mitigation, restoration, and home services contractors. Check out their recent press release to learn more: CLEVELAND, Ohio, August 13, 2018 – 33 Mile Radius announced today a new call tracking system for disaster mitigation, restoration, […]

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Restoring Success Inconsistency: The Silent Enemy of Your Restoration Company

Many of us love a good story of a weight loss battle with a happy, skinny ending. I myself have fluctuated most of my life a good 20 pounds (sometimes more). I am eating healthy (for now) and losing weight because I was not happy with the outcome of eating whatever I wanted to excess (I could not […]

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What’s Your Story

Stories rich in history, struggles, perseverance, success and achievement are just some of the characteristics of the journeys shared last month at the Violand Management’s Women in Restoration summit led by R&R‘s very own, Michelle Blevins. This year’s event was based on writing our own story as restoration professionals, as it is an important and powerful concept. In addition […]

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Marketing That Works

Roughly half of all customers read reviews before hiring a restoration contractor and 85% of consumers said they trusted reviews just as much as a recommendation. Despite their importance, many companies still don’t have a strategy for getting reviews. While some assume customers will leave a review on their own, the majority of companies are not asking […]

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Restoring Success: Accounting For Contractors

When I received my degree in accounting from Penn State in 1996, I did not realize I would be using these valuable skills to start and grow a restoration company. Managing and understanding the accounting within your organization is important to the overall health of your company. Accounting practices and information are not just for owners and managers it […]

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Restoring Success: The Curious Restorer

One of the greatest gifts to the modern restorer both new and seasoned is the almost limitless amounts of resources available to us in the context of information and advice. I believe good restorers don’t necessarily know everything; but rather, they are resourceful. Information seeking is a competency that helps us grow professionally in many […]

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