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Learner Responsibilities

Lisa Lavender, COO reviews the importance of knowing your Federal, State, Local and industry specific guidelines before beginning any job. It is OUR responsibility to know them and continue to monitor them as changes are implemented. Click on the following link to hear what Lisa has to say: https://www.dropbox.com/s/lqqtyarcouxdh2d/Learner%20Responsibilities.mp4?dl=0

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The Resilience of Restorers

If you are reading this, it is likely that you overcame challenges, learned new things, pivoted, showed resilience, supported others, and more, after navigating 2020. Although challenges and change are inevitable as we journey on into 2021, we should move forward with a new sense of confidence and accomplishment. After all, you did it! You, […]

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Top Tips for a Restoration STARTUP

It has been more than 20 years since my husband and I started our full-service restoration company. Today, I have the privilege to meet and share tips with others who are starting up. The most common request? Lists for things such as: contracts, equipment, procedures, any list to give a roadmap to success. My husband and business partner […]

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Use Your Words

November 5, 2020 Lisa Lavender, M.T.R., M.F.S.R., M.W.R. KEYWORDS restoration business development / restoration business leadership / restoration business management As children are learning to speak and communicate, we often say, “use your words.”  An important soft skill that, as adults and restoration professionals, we should never stop developing in ourselves and others. The following excerpt is a brief description […]

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Restoring Success Meets The Intentional Restorer: Nothing is Scarier than Scope Creep

I have three simple golden rules with a fourth to beware of that apply to the profitable execution of a scope of work.   Get paid for what you do Do not pay more than you get paid Subcontractors Materials Manage your in-house manhours Mistakes happen and cost money; they must be managed to keep to a […]

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RTI Expands Educational Offerings to Australia

September 23, 2020       Reading, PA, Restoration Technical Institute, an Education Partner of ISSA, has expanded its educational offerings to serve the Australian service industry.    Since its inception in 2012, RTI has had the opportunity to serve Australia’s cleaning and restoration professionals on a small scale.  In partnership with the institute’s education partner, ISSA, and the […]

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Restoring Sucess: The New Age of Restoration Training

One of the greatest challenges in our industry has been finding “good” people. Once you do find a good one, they still likely need training and on-boarding, the next challenge. The year 2020 will go down in history as the year of challenges and it is in the spirit of overcoming these obstacles that rapid developments and opportunities […]

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Restoring Success: Transparency in Our Restoration Companies

Last month’s Restoring Success, Morale and Engagement Built on a Foundation of Trust, we explored the importance of trust and the leadership role in fostering a culture of positive morale and engagement. Stephen Covey’s Speed of Trust presents 13 key behaviors that are instrumental to us as individuals and leaders in building and fostering trust. One of these behaviors is […]

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Morale and Engagement: Built on a Foundation of Trust

It is difficult to challenge the notion that good employee morale and strong engagement is important in our industry. In fact, being “happy” may be critical to our customer service. We spend much of our time at work, have 24/7 on-call rotations, and serve people who have experienced disaster, so why not do it with […]

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Restoring Success: Red Flags

You may be thinking of something bad or good. Maybe you are thinking about a situation that you saw “Red Flags” and the result was something bad? A red flag is, “a warning signal or sign; something that indicates or draws attention to a potential problem, danger, or irregularity” Is it good or bad? Red flags built […]

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Restoration Technical Institute Partner’s with ISSA’s Cleaning Management Institute on Online Training & Education

Reading, PA, Restoration Technical institute is pleased to announce our new strategic partnership in education.  ISSA’s Cleaning Management Institute Partners with Restoration Technical Institute on Online Training & Education NORTHBROOK, Ill.—May 5, 2020—ISSA, the worldwide cleaning industry association, has announced that its Cleaning Management Institute (CMI) has formed a partnership with the Restoration Technical Institute […]

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Restoring Success: A Fresh Look at Online Training

Online training, e-learning, virtual classrooms, and other terms are becoming a new norm. In the landscape of education, there are limitless resources that are accessible to us and applicable to a variety of disciplines from technical to soft skills. Although there is a new light, none of this is new. As we operate and adjust […]

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Where you Stuck Wednesdays

Your friends at Restoration Technical Institute are always here for you with a friendly face, ready to brighten your day. We are also ready to help you through this confusing time. So please let us know where you’re stuck!Please send all of your questions and “stucks” to info@restorationtechnicalinstitute.com. We will video record our answers and post them to our […]

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Restoring Success: A Cultural Shift – Coronavirus

Read all of Lisa’s monthly articles here!  A quick internet search yielded millions of results on: Proper Handshake. Years of practicing and talking about how to give a proper handshake down the drain? I recall giggling with others when someone is a bad hand shaker…too limp…squeezed to hard…well for now, it’s one less thing for everyone to […]

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Ask the Expert: Orchestrating an Effective Coronavirus Response | VIDEO!

R&R Editor in Chief Michelle Blevins chats with Lisa Lavender, COO of Berks Fire Water Restorations and the Restoration Technical Institute about three topics related to #coronavirus response: How to protect yourself and your team. How to protect your customers, and what protocols can help.  How to prepare and be ready for what is still to come as this […]

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#MOGA: Make On-Call Great Again

In the restoration industry, being on-call in some capacity is part of the job. In recent years, many seem to view the commitment to being on-call as a drawback rather than part of responsibility and reward that a career in restoration offers. A positive outlook is where it all begins. The following perspectives, from experienced restorers who serve […]

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Restoring Success: A Truly Happy New Year

On January 2, I drove to work after a nice holiday vacation, my head swirling with clarity and focus, ideas and goal setting; ready to seize the opportunity in the power of the new year. As my thoughts began to organize themselves into departments, people, whys, hows, and priorities, it quickly unraveled. I began thinking of the whirlwind […]

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The Value of the “Call” After the Initial “Call”

The phone rings and you are called to duty. Whether it is a new water loss, fire, or mold, you have been given the opportunity to serve and the opportunity to fulfill your mission as a restorer. As important as it is to deliver high quality services in a timely manner to your new customer, […]

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Departmental Best Practices Can Lead The Way

Definition of “Best Practice”:A procedure that has been shown by research and experience to produce optimal results and that is established or proposed as a standard suitable for widespread adoption. Best practice is a broad term that is used in many contexts and in many industries. It is often used to layout an exacting procedure in […]

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