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Restoring Sucess: The New Age of Restoration Training

One of the greatest challenges in our industry has been finding “good” people. Once you do find a good one, they still likely need training and on-boarding, the next challenge. The year 2020 will go down in history as the year of challenges and it is in the spirit of overcoming these obstacles that rapid developments and opportunities […]

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Restoring Success: Transparency in Our Restoration Companies

Last month’s Restoring Success, Morale and Engagement Built on a Foundation of Trust, we explored the importance of trust and the leadership role in fostering a culture of positive morale and engagement. Stephen Covey’s Speed of Trust presents 13 key behaviors that are instrumental to us as individuals and leaders in building and fostering trust. One of these behaviors is […]

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Morale and Engagement: Built on a Foundation of Trust

It is difficult to challenge the notion that good employee morale and strong engagement is important in our industry. In fact, being “happy” may be critical to our customer service. We spend much of our time at work, have 24/7 on-call rotations, and serve people who have experienced disaster, so why not do it with […]

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Restoring Success: A Fresh Look at Online Training

Online training, e-learning, virtual classrooms, and other terms are becoming a new norm. In the landscape of education, there are limitless resources that are accessible to us and applicable to a variety of disciplines from technical to soft skills. Although there is a new light, none of this is new. As we operate and adjust […]

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Where you Stuck Wednesdays

Your friends at Restoration Technical Institute are always here for you with a friendly face, ready to brighten your day. We are also ready to help you through this confusing time. So please let us know where you’re stuck!Please send all of your questions and “stucks” to info@restorationtechnicalinstitute.com. We will video record our answers and post them to our […]

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Restoring Success: A Cultural Shift – Coronavirus

Read all of Lisa’s monthly articles here!  A quick internet search yielded millions of results on: Proper Handshake. Years of practicing and talking about how to give a proper handshake down the drain? I recall giggling with others when someone is a bad hand shaker…too limp…squeezed to hard…well for now, it’s one less thing for everyone to […]

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Ask the Expert: Orchestrating an Effective Coronavirus Response | VIDEO!

R&R Editor in Chief Michelle Blevins chats with Lisa Lavender, COO of Berks Fire Water Restorations and the Restoration Technical Institute about three topics related to #coronavirus response: How to protect yourself and your team. How to protect your customers, and what protocols can help.  How to prepare and be ready for what is still to come as this […]

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#MOGA: Make On-Call Great Again

In the restoration industry, being on-call in some capacity is part of the job. In recent years, many seem to view the commitment to being on-call as a drawback rather than part of responsibility and reward that a career in restoration offers. A positive outlook is where it all begins. The following perspectives, from experienced restorers who serve […]

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Restoring Success: A Truly Happy New Year

On January 2, I drove to work after a nice holiday vacation, my head swirling with clarity and focus, ideas and goal setting; ready to seize the opportunity in the power of the new year. As my thoughts began to organize themselves into departments, people, whys, hows, and priorities, it quickly unraveled. I began thinking of the whirlwind […]

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The Value of the “Call” After the Initial “Call”

The phone rings and you are called to duty. Whether it is a new water loss, fire, or mold, you have been given the opportunity to serve and the opportunity to fulfill your mission as a restorer. As important as it is to deliver high quality services in a timely manner to your new customer, […]

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Departmental Best Practices Can Lead The Way

Definition of “Best Practice”:A procedure that has been shown by research and experience to produce optimal results and that is established or proposed as a standard suitable for widespread adoption. Best practice is a broad term that is used in many contexts and in many industries. It is often used to layout an exacting procedure in […]

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33 Mile Radius’ New Call Tracking System

Contractors can now easily measure the performance of their marketing campaigns thanks to 33 Mile Radius’ freshly launched call tracking system designed for disaster mitigation, restoration, and home services contractors. Check out their recent press release to learn more: CLEVELAND, Ohio, August 13, 2018 – 33 Mile Radius announced today a new call tracking system for disaster mitigation, restoration, […]

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Restoring Success Inconsistency: The Silent Enemy of Your Restoration Company

Many of us love a good story of a weight loss battle with a happy, skinny ending. I myself have fluctuated most of my life a good 20 pounds (sometimes more). I am eating healthy (for now) and losing weight because I was not happy with the outcome of eating whatever I wanted to excess (I could not […]

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Marketing That Works

Roughly half of all customers read reviews before hiring a restoration contractor and 85% of consumers said they trusted reviews just as much as a recommendation. Despite their importance, many companies still don’t have a strategy for getting reviews. While some assume customers will leave a review on their own, the majority of companies are not asking […]

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Restoring Success: Accounting For Contractors

When I received my degree in accounting from Penn State in 1996, I did not realize I would be using these valuable skills to start and grow a restoration company. Managing and understanding the accounting within your organization is important to the overall health of your company. Accounting practices and information are not just for owners and managers it […]

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