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Restoring Success: It’s All a Matter of Culture

Can such a gray area like culture be the ultimate key to success?  January 30, 2020Lisa Lavender, M.T.R., M.F.S.R., M.W.R. Culture! I searched R&R’s website for the word “culture”, and it yielded over 200 results. There are lots of golden nuggets from industry experts that lie within. My first Restoring Success in January 2014, Core and Shared Values, spoke to understanding them, putting on […]

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Burnout in the Restoration Industry: Effective Workload Management | Part 3

As we considered the findings of the burnout study and addressed hours worked, we first examined possible solutions focused on volume and capacity at the organizational level. When we consider the same dials of volume and capacity at the individual level, it is in the context of both the design of the operation and its […]

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Restoring Success: Lisa’s New Year’s Resolution

By: Lisa Lavender I know that I do it; I do it too much. I know it is counterproductive to many objectives and I know that it sets a poor example for others in leadership positions. I am resolved to stop giving tacit approval. What is tacit approval? It is giving “approval” by a lack of […]

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HELP! Claims Review Shredded My Estimate | The Intentional Restorer Vol. 2 (with video!)

December 12, 2019 Jon Isaacson In the world of responding to water and fire damaged homes and businesses, Xactimate has become the primary language of insurance claims. Learning to master the tool is core to success for any property restoration professional. Clear communication, where all parties involved understand what is being transmitted, requires effort, interpretation […]

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Restoring Success: A Truly Happy New Year

On January 2, I drove to work after a nice holiday vacation, my head swirling with clarity and focus, ideas and goal setting; ready to seize the opportunity in the power of the new year. As my thoughts began to organize themselves into departments, people, whys, hows, and priorities, it quickly unraveled. I began thinking of the whirlwind […]

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The Value of the “Call” After the Initial “Call”

The phone rings and you are called to duty. Whether it is a new water loss, fire, or mold, you have been given the opportunity to serve and the opportunity to fulfill your mission as a restorer. As important as it is to deliver high quality services in a timely manner to your new customer, […]

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Departmental Best Practices Can Lead The Way

Definition of “Best Practice”:A procedure that has been shown by research and experience to produce optimal results and that is established or proposed as a standard suitable for widespread adoption.Best practice is a broad term that is used in many contexts and in many industries. It is often used to layout an exacting procedure in the […]

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