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Morale and Engagement: Built on a Foundation of Trust

It is difficult to challenge the notion that good employee morale and strong engagement is important in our industry. In fact, being “happy” may be critical to our customer service. We spend much of our time at work, have 24/7 on-call rotations, and serve people who have experienced disaster, so why not do it with […]

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Burnout in the Restoration Industry | Part 1

Editor’s Note:  This is the first article of a multi-part series on employee burnout in the restoration industry.  Part one introduces the nature of burnout and summarizes findings from a study on burnout in the restoration industry. Part two begins a discussion on things restoration companies can do to manage one of the most complicating […]

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