It is difficult to challenge the notion that good employee morale and strong engagement is important in our industry. In fact, being “happy” may be critical to our customer service. We spend much of our time at work, have 24/7 on-call rotations, and serve people who have experienced disaster, so why not do it with […]

In the restoration industry, being on-call in some capacity is part of the job. In recent years, many seem to view the commitment to being on-call as a drawback rather than part of responsibility and reward that a career in restoration offers. A positive outlook is where it all begins. The following perspectives, from experienced restorers who serve […]

By: Lisa Lavender I know that I do it; I do it too much. I know it is counterproductive to many objectives and I know that it sets a poor example for others in leadership positions. I am resolved to stop giving tacit approval. What is tacit approval? It is giving “approval” by a lack of […]

Imagine a fire truck pulling up to a home. It is clean, organized, and the firefighters move with confidence as they seem to each know exactly what their job is and where everything is located to get the job done. I asked my coworker who has been a firefighter for nearly 20 years about the […]

On January 2, I drove to work after a nice holiday vacation, my head swirling with clarity and focus, ideas and goal setting; ready to seize the opportunity in the power of the new year. As my thoughts began to organize themselves into departments, people, whys, hows, and priorities, it quickly unraveled. I began thinking of the whirlwind […]

Definition of “Best Practice”:A procedure that has been shown by research and experience to produce optimal results and that is established or proposed as a standard suitable for widespread adoption. Best practice is a broad term that is used in many contexts and in many industries. It is often used to layout an exacting procedure in […]