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Burnout in the Restoration Industry: Effective Workload Management | Part 3

As we considered the findings of the burnout study and addressed hours worked, we first examined possible solutions focused on volume and capacity at the organizational level. When we consider the same dials of volume and capacity at the individual level, it is in the context of both the design of the operation and its […]

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Restoring Success: Lisa’s New Year’s Resolution

By: Lisa Lavender I know that I do it; I do it too much. I know it is counterproductive to many objectives and I know that it sets a poor example for others in leadership positions. I am resolved to stop giving tacit approval. What is tacit approval? It is giving “approval” by a lack of […]

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Restoring Success: He’s Making a List (And Checking it TWICE!)

Why does Santa check his list twice? If we consider the practice of checking the list twice, we could speculate that there is a drive towards excellence and a desire to deliver legendary service. The list needs to be accurate and thorough; the list allows him to honor his commitments efficiently, and list is what is used […]

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